Support
Something not working as expected? Write to us and we’ll get back to you.
Email supportbiotrackapp@gmail.com
Frequently asked questions
How do I connect Apple Health or Health Connect?
When you start, BioTrack asks for permission to read your health data. If you skipped it, turn it on in Profile. On iPhone you can also use Settings › Privacy & Security › Health › BioTrack; on Android, the Health Connect app › App permissions › BioTrack.
Do I need a watch?
No. With your phone you get steps, workouts and nutrition. With a watch that writes to Health or Health Connect, BioTrack adds your heart rate and sleep to work out your recovery.
How do I export my data?
Go to Profile › Export data. Choose what to include and you get a ZIP file of spreadsheets (CSV).
How do I delete my account?
Go to Profile › Delete account. Your account and all your data are permanently deleted.
Does the coach change things without asking?
Important changes arrive as a suggestion and are only applied if you confirm them. You choose how much autonomy it gets in its settings.